Terms & Conditions

Disclaimer

Information on this site is provided for informational purposes only and is not meant to substitute for the advice provided by your own physician or other medical professional.

Information and statements regarding dietary supplements have not been evaluated by any statutory or professional body and are not intended to diagnose, treat, cure, or prevent any disease. If you have a medical condition, or are taking prescribed medication, please consult with your doctor before taking.

Always read the instructions supplied with the product for the most recent information and instructions for use.

Waverlex Ltd takes no responsibility for products not showing effect or unknown side effects.

Trading Disclaimer

We reserve the right to decline to fulfil order requests if we are unable to obtain the ordered items from our suppliers.

In the case that we cannot fulfil an order, Waverlex Ltd will refund the full amount (involved) directly to your credit/debit card.

Special offers are valid only while stocks last.

Prices may be updated as and when required due to exchange rate fluctuations.

If the price, weight or description of any product has been incorrectly described Waverlex Ltd reserves the right to correct the error and to refund the cost of the product in question.

Refunds

You have the right to cancel an order within 30 days of receiving the goods. If you cancel an order please telephone, or send an email and return the goods unopened whereupon we refund the credit/debit card account used to make the payment.

Currencies accepted

We are able to take payment in UK Pounds (Sterling)

Where do we Ship to?

We ship to the UK and Europe, North America, South Africa, Asia, Australasia and many other countries. We are UK based, but ship internationally at very competitive rates.

Payment Methods

We accept payment by credit or debit card & UK cheques.

Cards Accepted

We are able to take payment from the following credit/debit cards: VISA, MasterCard, Delta, Switch/Maestro, Solo and Visa Electron

Delivery

We normally use Royal Mail 1st class service for all deliveries. We will use other postal delivery services if necessary.

We endeavour to dispatch all orders within 1 - 2 working days (a working day is 09.00-17.00 UK time Monday to Friday excluding public holidays). The timing of arrival of your order then depends on the efficiency of the carriers concerned.

Once an order is posted, it is up to the postal carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed.

Cost of Delivery

For all orders we charge the Shipping Cost (Post & Packaging) to cover the cost of packaging and delivery charge and do not include any element of profit.

Health & Safety

Products should (where applicable) state if nuts or traces of nuts may be present in the product.

What about Back Orders?

In the unlikely event that your item is not in stock (or not coming into stock within the following 5 working days), we will back order for you. You will be emailed with the option to cancel your order, or to select another item, if you would rather not wait.

What about Tax Charges?

Value Added Tax (VAT) is charged in accordance with UK Tax regulations.

Where VAT is applicable it is charged at the rate of 17.5%.

If you reside outside the European Union (but outside the UK), you will not be charged VAT, however, you may have to pay local taxes within your own country.

A copy invoice is included with every order.

What happens if my Order goes missing in the Post?

In the very unlikely event that your order goes missing in the post we have the following policy:

UK Parcels

• If you parcel doesn't arrive within 11 days after dispatch, you should contact us (within 30 days of placing your order) and report the matter.
• Please call us on 01460 66457 with your order number, or email us, or write to us at the address below.
• If your parcel hasn't been delivered within 11 working days after shipment, then we can begin tracking its whereabouts for you.
• In the unlikely event that a parcel cannot be found or tracked within 30 days of dispatch it will be considered to be lost and we will send a replacement or offer a credit. Most orders are sent by recorded delivery which aids our ability to track parcels from door to door.
• In every case of a parcel going missing to date, it has been due to the recipient not being in when the post arrived. In this case, the parcel was returned to the sorting office to wait for the recipient to arrange another delivery (a card is left at the address). We reserve the right in these cases to ask the recipient to rearrange the delivery with their local office.

Overseas Parcels (Airmail/Airsure/International Recorded Delivery).

• If you don't receive your order by 30 days after order please call us on 00 44 1460 239444 with your order number or email us, or write to us at the address below
• We will then investigate to see where the parcel is and report back to you within 48 hours (2 working days) with our initial findings.
• Due to the difficulty in tracking international parcels we cannot guarantee any refund against losses. However, we will investigate the loss though the mail system and, where able, will pass on any compensation that we receive by way of a refund. This amount is normally up to £28.00 and may not cover the full cost of the items purchased. This process can take up to 6 weeks, due to the speed at which Royal Mail operate.
• If ordering important or valuable items, we suggest that you always select Parcelforce!

Legal

Waverlex Ltd is a registered company in England No: 4881357 VAT registration no: 886228779